What you need to know
- Google acknowledges display faults in some Pixel 9 Pro units and offers free repairs for affected devices.
- Extended repair program covers Pixel 9 Pro and Pro XL for three years post-purchase date.
- Pixel 9 Pro Fold also eligible for free replacements, but cracked displays may disqualify devices.
Google has confirmed display faults in select Pixel 9 Pro and Pixel 9 Pro XL units, launching a free three-year repair program. This move comes amid growing user complaints about flickering and vertical lines, highlighting ongoing quality concerns for the tech giant.
Google has now officially acknowledged that some of these units are faulty, and the company will offer an extended free repair program for them.
On a support page, Google notes that a limited number of Pixel 9 Pro and Pixel 9 Pro XL units may “experience issues that affect functionality of the device.”
For affected units, the company is launching an extended repair program that covers these devices for three years after the original retail purchase date. If eligible, Google will repair your phone for free.
To qualify for the program, the device must show a vertical line on the display running from bottom to top. Google adds that the display flicker on Pixel 9 Pro models also qualifies.
As with normal warranties, Google states that cracked displays or devices with liquid damage aren’t covered under this program. The program began yesterday (Dec. 8), and if you’re affected, you can visit a Google walk-in center or an authorized service center.
Google Pixel 9 Pro Fold also gets an extended warranty program
Similarly, Google has also started an extended repair program for the Pixel 9 Pro Fold. As with the Pixel 9 Pro and Pixel 9 Pro XL, the company says some units “may experience issues that affect device functionality.”
Google is offering a similar extended warranty where users “may be eligible for a replacement at no charge.” There’s no clear reason yet for this program, and it doesn’t appear to be tied to display faults like the Pixel 9 Pro models, so the exact cause remains unknown.
Still, if you’re facing issues with your Pixel 9 Pro Fold, you might be eligible for a free replacement. You can check your eligibility using this link. It’s worth noting that, like all Pixel phones, cracked displays or liquid damage may disqualify your device.
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