Check your inbox: Google Fi is giving $20 credit for this week’s service outage

Google Fi is a relatively low-fuss mobile operator and easily among our top recommendations for alternatives to the Big 3. While it too has its flaws, service outages aren’t typically among them. However, the MVNO recently experienced a disruption that left many users disgruntled, and now wants to apologize to those affected.

Earlier this week, several Fi users received a “Your SIM card is no longer active” warning on their phones. Google also acknowledged the issue, along with the sheer scale of the outage. The exact reason wasn’t publicly revealed, but Google was able to patch the issue, although not immediately.

To make up for the poor experience that many subscribers had during the outage, Google Fi is offering compensation. In a Reddit post, user bananabrownie shared an email they received from Google Fi, stating they would receive $20 as service credit for the interruption.

While there isn’t a straightforward way to request your credit, you might have some luck contacting the customer support if you don’t receive an email from the Fi team. Meanwhile, if you have received it, you can check for the $20 credit under Billing > Fi Savings > Earned in the Fi app on your phone.

In the email, Google also noted that the issue has now been fixed. It further suggests that if a user is still experiencing issues, restarting their device should help resolve them.

Meanwhile, if you still can’t restore Google Fi’s mobile services on your phone, some users have also figured out an alternative fix. You can head to the Fi app on your phone, and then go to Home > International features, where you can disable the toggle for Calls to non-US numbers.